In the past, residents wanting to report a broken street light would have to contact National Grid. Residents now can easily contact the Highway Department at (508) 580-7810 between the hours of 8:30 a.m. and 4:30 p.m. Monday through Friday to report streetlight outages. Non-functioning streetlights can also be reported via email at firstname.lastname@example.org
Requests can also be submitted using our Online Form.
When contacting the Highway Department, callers must: describe the problem (if the light is out, cycling on and off, or on during daylight hours); the streetlight pole number (the number will be facing the street at eye level); the street address closest to the light
problem; and the cross street nearest the light problem. Callers are also asked to provide a name and phone number in case the driver cannot find the outage or has additional questions.