In the past, residents wanting to report a broken street light would have to contact National Grid. Residents now can easily contact the Highway Department at (508) 580-7810 between the hours of 8:30 a.m. and 4:30 p.m. Monday through Friday to report streetlight outages. Non-functioning streetlights can also be reported via email at email@example.com
Requests can also be submitted using our Online Form (Please use Adobe Acrobat Reader to fill out the form, as some browser PDF viewers may have difficulties completing it).
When contacting the Highway Department, callers must: describe the problem (if the light is out, cycling on and off, or on during daylight hours); the streetlight pole number (the number will be facing the street at eye level); the street address closest to the light
problem; and the cross street nearest the light problem. Callers are also asked to provide a name and phone number in case the driver cannot find the outage or has additional questions.